Shipping

  1. If you can wait for shipping for a less expensive price, we can get your purchase to you.  For the USA, specially marked items (for example: “Special Shipping – 22-30 days”) generally take 22-30 days depending on customs and what area of your country you live in unless otherwise specified.  For all other countries, and for all other items not specially marked, shipping can take from 30-56 days.  Since we have no control over customs, we ask you to wait patiently.
  2. WORLDWIDE SHIPPING is available to your country if listed in the address section of the shopping cart.
  3. Orders are processed in a timely manner after payment verification and retrieving your purchase(s) from the warehouse (generally 2-4 days).
  4. Note, if you order different items, your purchases may be shipped separately.
  5. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
  6. The images shown are not necessarily exactly like the actual item and are for your reference only. Colors may differ slightly from what you see on the screen.
  7. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season and during national holidays.
  8. If you have not received your shipment within 45 days from payment, please contact us at customerservice@coolthingshere.com. We will get back to you as soon as possible with a reply and a strategy for action. We will refund or resend your purchase if you have not receive it withing 63 days.  Please see our refund policy.  Our goal is customer satisfaction!
  9. Due to stock status and time zone differences, your order will be shipped from the first available warehouse for fast delivery.
  10. Please note, we are not responsible for customs or duties fees or taxes in your country. Neither do we have any knowledge of these fees in any of the countries we ship to.

Guarantee

1. 3 months Manufacturer`s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 1-month warranty.
2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging). You must tell us what the defect is and give us your order number and follow our refund policy. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.

Updates

This section can be updated at any time.  Last update: 7 November 2016